Live Remote IT Support

Do you need a solution to a technical problem? With our remote-assistance tool, a member of our IT support team is able to view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

To begin a remote session, please click the button below:

DOWNLOAD TEAMVIEWER QUICKSUPPORT

INSTRUCTIONS

Step 1: Open Application

Each browser will download files in different ways, however, most downloaded files will end up in your Mac or Windows "Download" folder. The filename will be labelled "TeamViewerQS.zip":

MacTribe | IT and Mac Support

Step 2: Read Disclaimer

Have a read through our Remote IT / Mac Support disclaimer, if happy to proceed, click accept. The Disclaimer pop-up window can sometimes appear underneath other windows hidden from view:

MacTribe | Remote Mac Support Disclaimer

Step 3: Send Details

In order for us to connect, we require the Teamviewer ID and Password. The ID and Password are shown in orange. Please send us these details across via a support ticket or call us on 020 7183 7104:

MacTribe | Remote IT Support