We Are Hiring!

MacTribe’s team includes specialists from a diverse range of backgrounds, and share a passion for customer service.

We’re on the look-out for junior (1st/2nd line) to senior (2nd/3rd line) level consultants. The roles themselves vary in responsibility and experience (discussed further below) and are all office-based in London (which means you will need to be a UK resident to apply).

MacTribe’s junior positions (1st/2nd line) focus on desktop and end user support a majority of the time, while also assisting with team projects. As each environment we support has an entirely unique layout/expectation, a varied and experienced skill set is a must.

Below are the minimum requirements:

TECH SKILLS AND EXPERIENCE

  • Minimum of 2 years working in a similar junior role
  • Excellent Interpersonal skills: i.e. telephony skills, communication skills, active listening and customer-care
  • Excellent troubleshooter: able to solve issues quickly and completely
  • Excellent multi-tasker
  • Excellent Googler: We have one rule in the office. If you don’t use google properly, you pay the google swear jar.
  • Working knowledge of supporting Windows and Apple Desktop operating systems
    • including troubleshooting standard business applications: ms office, adobe, email clients, anti-virus, local backups, cloud apps, VPN settings and apps, new user setups, AFP, SMB, terminal, etc
  • Working knowledge of standard support tools and techniques: TeamViewer, RDP, ARD, ticketing systems, time tracking, etc
  • Working knowledge of common network protocols: TCP/IP, DNS, DHCP, VPN, etc
  • Working knowledge of Cloud Administration: Office365 Hosted Exchange, Google Apps, Dropbox, Adobe CC, etc
  • Working knowledge of Server Administration:Creating and modifying users in AD / OD, etc


BROWNIE POINTS

  • Any certifications

MacTribe’s Senior positions (2nd/3rd line) require a broad array of technical expertise, knowledge and experience. The skills we are looking for should include as many of the following as possible:

TECH SKILLS AND EXPERIENCE

  • Minimum of 2 years working in a similar senior role
  • Seasoned veteran supporting Windows and macOS
    • (see junior role for an example)
  • Expert knowledge creating and supporting a variety of Servers
    • MS, macOS, Data, Mail, VPN, DNS, DHCP, TS, VMware, Hyper-V, etc
  • Expert knowledge implementing and using a range of server/infrastructure management apps
    • Munki, DeployStudio, MDM, AD, OD, etc
  • Expert knowledge implementing and supporting common business cloud services
    • Office 365, G-Suite, Dropbox, AWS, Azure, etc
  • Expert knowledge implementing and supporting preventative technologies
    • Local and Offsite Backups, Disaster Recovery, Anti-Virus, UPS Battery Backups, etc
  • Expert knowledge using Terminal / PowerShell and other common scripting languages
  • Expert knowledge of standard networking protocols and business networking equipment
    • TCP/IP, DNS, DHCP, WAN, VPN, WPA2, Firewalls, etc
  • Expert knowledge of Virtualization technologies
    • VMware, Hyper-V, etc
  • Experience using standard support tools and techniques
    • TeamViewer, RDP, ARD, ticketing systems, time tracking, etc


CUSTOMER SERVICE SKILLS

  • Excellent Interpersonal skills: i.e. telephony skills, communication skills, active listening and customer-care
  • Excellent troubleshooter: ability to solve issues quickly and completely
  • The ultimate multi-tasker


BROWNIE POINTS

  • Higher Level Certifications