Are you looking for an IT/Mac Support Job?

Are you a Mac / Windows expert? Do you love helping people and geeking out? We are always on the look-out for talented individuals to help deliver top class technical expertise and services to our clients.

What positions do we have available?

MacTribe is a growing team of experts and we’re always looking to recruit individuals who are passionate about delivering an incredible service.

We’re on the look-out for junior (1st/2nd line) to senior (2nd/3rd line) level consultants. The roles themselves vary in responsibility and experience (discussed further below) and are all office-based in London (which means you will need to be a UK resident to apply).

MacTribe’s junior positions (1st/2nd line) focus on desktop and end user support a majority of the time, while also assisting with team projects. As each environment we support has an entirely unique layout/expectation, a varied and experienced skill set is a must.

Below are the minimum requirements:

TECH SKILLS AND EXPERIENCE

  • Minimum of 2 years working in a similar junior role
  • Excellent Interpersonal skills: i.e. telephony skills, communication skills, active listening and customer-care
  • Excellent troubleshooter: able to solve issues quickly and completely
  • Excellent multi-tasker
  • Excellent Googler: We have one rule in the office. If you don’t use google properly, you pay the google swear jar.
  • Working knowledge of supporting Windows and Apple Desktop operating systems
    • including troubleshooting standard business applications: ms office, adobe, email clients, anti-virus, local backups, cloud apps, VPN settings and apps, new user setups, AFP, SMB, terminal, etc
  • Working knowledge of standard support tools and techniques: TeamViewer, RDP, ARD, ticketing systems, time tracking, etc
  • Working knowledge of common network protocols: TCP/IP, DNS, DHCP, VPN, etc
  • Working knowledge of Cloud Administration: Office365 Hosted Exchange, Google Apps, Dropbox, Adobe CC, etc
  • Working knowledge of Server Administration:Creating and modifying users in AD / OD, etc

BROWNIE POINTS

  • Any certifications

MacTribe’s Senior positions (2nd/3rd line) require a broad array of technical expertise, knowledge and experience. The skills we are looking for should include as many of the following as possible:

TECH SKILLS AND EXPERIENCE

  • Minimum of 2 years working in a similar senior role
  • Seasoned veteran supporting Windows and macOS
    • (see junior role for an example)
  • Expert knowledge creating and supporting a variety of Servers
    • MS, macOS, Data, Mail, VPN, DNS, DHCP, TS, VMware, Hyper-V, etc
  • Expert knowledge implementing and using a range of server/infrastructure management apps
    • Munki, DeployStudio, MDM, AD, OD, etc
  • Expert knowledge implementing and supporting common business cloud services
    • Office 365, G-Suite, Dropbox, AWS, Azure, etc
  • Expert knowledge implementing and supporting preventative technologies
    • Local and Offsite Backups, Disaster Recovery, Anti-Virus, UPS Battery Backups, etc
  • Expert knowledge using Terminal / PowerShell and other common scripting languages
  • Expert knowledge of standard networking protocols and business networking equipment
    • TCP/IP, DNS, DHCP, WAN, VPN, WPA2, Firewalls, etc
  • Expert knowledge of Virtualization technologies
    • VMware, Hyper-V, etc
  • Experience using standard support tools and techniques
    • TeamViewer, RDP, ARD, ticketing systems, time tracking, etc

CUSTOMER SERVICE SKILLS

  • Excellent Interpersonal skills: i.e. telephony skills, communication skills, active listening and customer-care
  • Excellent troubleshooter: ability to solve issues quickly and completely
  • The ultimate multi-tasker

BROWNIE POINTS

  • Higher Level Certifications

How to apply

MacTribe IT and Mac Support Jobs

Step 1: Your CV

Please send us an email which includes your cover letter and CV. Also remember to include info on your availability for an interview, i.e. what days and times you're free to meet us at our offices, etc.

MacTribe Mac Support Jobs

Step 2: The Test

When you have 30 minutes free, take our questionnaire to help us gather some info. We have also included a short technical test, just to see how you handle the challenge! Ready? Click Here.

MacTribe IT Support Jobs

Step 3: and Breathe

Thank you for sending us your CV and completing the questionnaire. If successful, you should expect to receive a response within a few days. Unfortunately, we may be unable to respond to all applications.