Question 1

What happens after you send us a message?

Accepted Answer

Once we hear from you, someone from our management team will get in touch usually by email or phone, whichever you prefer. We’ll have a quick chat to understand your needs, and if it makes sense, we’ll either arrange a visit or send over a quote. If you’re working with an RFP or tender, we’re happy to go through that process too.

Question 2

Do you offer free IT audits or assessments?

Accepted Answer

Yes. We offer a free IT assessment to review your setup and highlight any issues, like outdated systems or security gaps. You’ll get a clear report and suggested next steps.

Question 3

Can we try your service before signing up?

Accepted Answer

We don’t do trials in the traditional sense, but our free assessment is a great way to see how we work. We’re also happy to provide client references if you’d like to hear from businesses we already support.

Question 4

How do you manage handovers from outgoing IT providers?

Accepted Answer

We handle the handover for you. Just introduce us to your outgoing supplier, and we’ll take care of the rest — securely transferring systems, documenting everything, and making sure nothing gets missed. It’s all managed using platforms like IT Glue, so your setup is properly recorded and easy to manage going forward.

Question 5

How else can you contact us?

Accepted Answer

If you'd prefer to discuss your IT requirements over the phone, you can reach us on 020 7183 7104. If you have documentation or diagrams that you'd like to share with us, send an email to info@mactribe.it

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