The Mac Support London Revolution (With Serious Attitude)
We won’t bore you with fluffy sales pitches and high-flying promises… You’re here because you are looking for a brilliant, dependable Mac Support company based in London with a proven track record.
Look No Further. We've Got This.
MacTribe provide IT and Mac support services to organisations of all sizes and types, including the retail, commercial, creative and educational sectors.
Our team are experienced Apple certified experts who support all genres of business technology, from cloud platforms to multi-point networks and everything in between.
Whether you’re a small boutique agency or a large multi-site organisation, our goal is simple. We’re here to deliver exceptional Mac Support and customer service which goes above and beyond expectations.
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Feature Packed Apple Mac Support London Services
Let’s face it, a half decent Mac Support package should include far more than just ‘the basics’. We’re one of the few Mac Support companies in London who include a tailored, feature-packed selection of enterprise software and services as standard, free of charge.
Enterprise Features
Certification Readiness
The Total IT Package
Forget Expensive Outsourced Mac Support
If we’re doing our jobs right, then Mac Support shouldn’t be expensive. Yes, there are loads of ultra cheap mac support companies dotted throughout London too.
We’re neither expensive nor questionably cheap, we’re realistically affordable. Our pricing is transparent, with no hidden surprises and no excessively long contracts.
Our goal is to help organisations create highly dependable IT environments through time saving automation, reliable technology infrastructure and actionable processes. Our ongoing Mac support packages are designed as a long term solution to deliver real-world results which in turn, reduces operational costs significantly.
All Mac Support Includes
- Comprehensive Assessments
- Free Onboarding
- Dedicated Account Manager
- Unlimited Emergency Visits
- Unlimited Access To Support
- Free Cloud Anti Virus
- Free Network Security
- Essential Cloud Backups
This is what makes MacTribe refreshingly different. We’re here to deliver affordable, dependable and friendly Apple Mac Support with none of the fluff.
The Ultimate Mac Support London Team
This may sound like a cliché, but we actually love what we do. We put together nerdy Apple product launch parties. We’re love geeking out every time a new MacBook pro comes out.
We’re also pretty awesome human beings who love helping people and hold ourselves to exceptionally high standards.
We’re continually inspired to raise the bar, and we do so with great gusto. We’re eager to develop better processes and improve our skills.
Lightening Fast Response Times
The glorious world of technology is certainly exciting, but is also prone to the occasional bump in the road.
While our goal is to provide highly pro-active, predictive technical oversight to locate problems before they happen, inevitably, there will always be mac support issues which pop up without warning.
That’s where our tack-sharp mac support team come in with an average phone pickup time of 7 seconds.
We deliver a fast response to all support requests through telephone, remote access and on site visits within London. As soon as we’ve been alerted to a problem, we get cracking.
We’re also highly pro-active. We’ll help design processes and automation to speed up repetitive requests, for example, new starter on-boarding and software upgrades.
Whatever the request, we’re quick to respond and only getting quicker.
Energetic Customer Service
Our internal support platform encourages feedback from all users for every incident and request, both good and bad. When we drop the ball, we take notice. We take serious action.
Actual Feedback from our helpdesk
Not only do we provide unlimited access to our Mac Support consultants, we provide a dedicated account manager too. We’re here to deliver Mac IT support, but we’re also here to help with forecasts and budgets, plan big and small IT projects, help decommission old mac’s and infrastructure equipment, the whole kit and caboodle…
In a nutshell, if you’re looking for an energetic apple certified Mac support team who takes communication seriously, you’ve come to the right place.
We're Not Just Apple Certified Mac Consultants
Our London-based office is filled with experts certified in a huge range of technologies, from cutting-edge networks to server maintenance and everything in between.
Physical, Virtual and Hybrid Servers
Cabled and Wireless Networks
Cloud Platforms and Data Migrations
High Speed Internet and Leased Lines
On Premise & Cloud VoIP Solutions
Security Readiness and Testing
Disaster Recovery Strategies
equipment Sourcing and more...
We’re also big fans of mixed technology environments. Our managed support service caters to organisations who use both Windows and Apple technology simultaneously with a wide range of expert solutions which support both departments equally.
We support every sector and every type of business model, from large creative agencies to small legal practices. Our clients are all unique with a mix of flexible freelancers, home workers, remote users and permanent staff. We’ve yet to face a challenge which falls outside of our scope and we will honestly tell you if we’re not the right fit. We always aim to deliver on expectations and keep our promises.
Don't just take our word for it
MacTribe have an exceptional and reputable track record. We have delivered consistent mac support services for over 10 years with long term clients who have been with us from the very beginning.
What started out as a one man operation in London has bloomed into a highly organised, friendly team of mac support experts who all share the same passion for helping people.
We’re Apple Mac fanboys, but we equally love integrating Mac’s with Windows and finding ways to squeeze more from all variations of technology.
We also hate all the BS that comes with our industry, which is why we prefer an honest, transparent approach to the service we provide with equally transparent pricing.
We’ll gladly put you in touch with our clients for a review, and we’re more than happy to offer a 3 month trial to show you what we’re all about.