Mac Support London

Our fully managed Mac Support services are designed to help your business get the most from your Apple technology. We’ll help you manage your entire IT environment, from advanced cyber security to setting up new users and everything in between.

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What is Mac support for business?

Most companies reach a point where they need help managing their IT environments; however, building an internal IT department is an expensive process. By working with an outsourced managed IT services provider like MacTribe, you get direct access to 15+ experts who ensure your users are supported and your IT environment is taken care of.

Mac support brings together our team of network engineers, IT consultants, server admins, cloud experts, and project managers who live and breathe all things business technology into a single service, all under one roof.

“I cannot recommend highly enough”

5 star rating
5 star rating
5 star rating
5 star rating
5 star rating
I have worked with MacTribe for over a decade. They have infinite patience with my less techno savvy moments (which are many). They have successfully resolved seemingly impossible challenges quickly, efficiently and at rates which are exceedingly reasonable. Jean has assembled an amazing team who I cannot recommend highly enough.
Robert McManus
From Google Reviews
Mac Support London

Benefits of working with MacTribe

Our priority is always to ensure our clients are satisfied, from basic enquiries to troubleshooting tricky IT problems. Here are just some of the benefits of working with us:

Dedicated Account Management

We assign an account manager to every client and provide direct access to senior members of our management team. We make sure you can always reach us.

AI and Automations

We help you automate tasks, like setting up new user laptops or rolling out applications across departments, improving efficiency one process at a time.

Fast Response Times

From answering phones to site visits, our response times ensure you’re never left waiting long. For larger offices that need hands-on support, we can even provide dedicated engineers to visit each week.

Ready to Discuss your Mac Support Requirements?

We’ve been around since 2010, supporting clients of all sizes across a diverse range of industries. Whether you’re a startup or a large multinational organisation, we’re able to deliver all the services you need under one roof. If you’d like to discuss your IT support requirements in more detail, get in touch with our experts today.

Cisco Meraki Networks | MacTribe
Dell Servers and Workstations | MacTribe
Apple Technology | MacTribe
Dropbox File Sharing | MacTribe
GSuite Cloud | MacTribe
HP Servers and Workstations | MacTribe
Synology Servers | MacTribe
Ubiquiti Networks | MacTribe
VMware Technology | MacTribe
Microsoft Office 365 | MacTribe
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Mac Support London

What’s it like working with MacTribe?

We support end users with day-to-day issues, monitor your IT infrastructure 24/7, and manage all your IT services. Our flexible support packages are designed to fit any business model, from freelancers and home workers to remote users and office-based teams. Here are just some of the features of our fully managed IT services:

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Advanced Cyber Security

Our dedicated cyber security division provides advanced frameworks, training and services like SOC and SIEM, EDR, Penetration Testing, Phishing Simulations and much more.

Unified Communications

We’ll help you to manage your entire communications platform, from VoIP and conference phones to chat apps like Microsoft Teams and Slack.

Compliance Frameworks

Need help keeping on top of GDPR or acquiring certifications like ISO27001? Our team are fully qualified lead implementors for numerous compliance frameworks.

Unlimited IT Support

Our services include unlimited access to our helpdesk team who are quick to pick up the phone and resolve issues both remotely and on-site.

Management and Monitoring

We utilise a number of powerful tools to help monitor your IT infrastructure 24/7, helping to manage your networks, upgrades, patching and much more in the background.

our Mac solutions and services

MacTribe provides fully managed IT services—from your backend servers and systems to front-end helpdesk support for all your users. Here are just a few examples of the services we provide:

Server Solutions

We provide onsite and cloud server management which includes updates, backups, and uptime monitoring, ensuring you’re operating efficiently without disruption.

Network Management

From setup to maintenance, we’ll help manage your networks and WiFi to ensure all users are connected, secure and productive no matter where they are located.

Email Operations

Our expert email support adds multiple layers of protection and backups to your Microsoft 365 or Google Workspace, helping to prevent security incidents and protecting your data.

Cloud Management

From simple dropbox deployments to scaled up cloud storage, backups and disaster recovery strategies, we’ll help manage your cloud services all under one roof.

Connectivity Solutions

We provide high-speed internet connectivity to meet your business requirements, from large file transfers to remote access and everything in between.

Mobile Device Management (MDM)

We’ll help you to manage all your laptops and mobile devices to meet your compliance requirements with security policies, processes and business software.

Disaster Recovery

Our DR solutions are designed to meet your desired business objectives. We’ll help you build a Disaster Recovery Plan (DRP) to match your required Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).

Project Management

Whether you’re looking to move offices or need a few upgrades, we’ll help you to manage all your IT projects in a seamless way with minimal disruption.

Ready to talk about Mac Support For your business?

With over 15 years of experience supporting customers across London, our friendly team of Mac experts is here to help you too. If you’d like to discuss your business requirements, contact our team today.

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How fast are our response times?

We aim to be as efficient as possible, which is why we answer support calls in an average of 7 seconds and resolve 98% of requests through quick remote sessions.

Our SLAs cover every scenario, ensuring we prioritise urgent IT issues while handling routine tasks in the background, at times that suit you.

You can reach our Mac Support team by phone, remote access, or via our web portal. We also provide emergency onsite visits for issues that can’t be resolved remotely and can supply onsite engineers for larger offices needing regular support.

7 Seconds

Average Telephone Response Time

98% of requests

Resolved In A Quick Remote Session

60 Minutes

Average Time To Reach Site Visit

Frequently Asked Questions

Here are some answers to frequently asked questions about our Mac Support London service. We’d love to discuss your requirements in more detail, so feel free to contact us if you have any further questions.

We provide our services on a per-user pricing plan, making it budget-friendly, starting with a base cost and adding only the features your business needs. That way, if you’re a small business that only needs a handful of features to support your users, you’re not paying for extras you won’t use. Larger companies may need more features to support multiple locations or departments, so naturally, they’d have a bigger budget to meet their requirements. Contact our team if you’d like an accurate quote for your business.

Apple are great at providing support for their products, with different departments that can advise everyone from small businesses to large corporations. The only downside is that they don’t offer the level of hands-on Mac Support most businesses need on a day-to-day basis. They also don’t typically support other technologies, such as your network, server environment, or cloud platforms outside of their ecosystem. Working with MacTribe means you benefit not only from our Apple expertise but also from our experience supporting a wide range of other technologies, including Windows, Synology, Microsoft 365, Cisco, and more.

Yes, we do! We support numerous clients with offices around the world who require help outside of normal working hours. If you have specific requirements around support times, let’s discuss them in more detail and work out the right strategy for you.

Absolutely no drama at all. All we need are the outgoing supplier’s contact details, and we’ll take care of the handover using a detailed checklist. We’ll review your IT infrastructure carefully and provide a report outlining any areas we think could benefit from attention. Alongside the handover, we’ll also carry out a series of security checks to ensure your cyber security defences are properly configured.

We have extensive experience working across platforms and technologies, so integrating both Apple and Microsoft into an office environment is definitely one of our strengths. We support many IT environments that primarily use Microsoft products, and we hold several certifications and qualifications for Microsoft, including their cloud infrastructure (such as Microsoft Azure). Our specialist focus on Apple products gives us deeper insight into getting the best from both Microsoft and Apple when used together.

Dedicated To Mac Support In London Since 2010

We work alongside some of London’s most creative and ambitious businesses. Our customers often comment on how much they enjoy working with our friendly team. Why not put us to the test? We’d be happy to provide a detailed audit of your IT environment, free of charge. Get in touch with us today to learn more.

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