Mac Support London
Our fully managed Mac Support services are designed to help your business get the most from your Apple technology. We’ll help you manage your entire IT environment, from advanced cyber security to setting up new users and everything in between.
What is Mac support for business?
Most companies reach a point where they need help managing their IT environments; however, building an internal IT department is an expensive process. By working with an outsourced managed IT services provider like MacTribe, you get direct access to 15+ experts who ensure your users are supported and your IT environment is taken care of.
Mac support brings together our team of network engineers, IT consultants, server admins, cloud experts, and project managers who live and breathe all things business technology into a single service, all under one roof.
Benefits of working with MacTribe
Our priority is always to ensure our clients are satisfied, from basic enquiries to troubleshooting tricky IT problems. Here are just some of the benefits of working with us:
Dedicated Account Management
We assign an account manager to every client and provide direct access to senior members of our management team. We make sure you can always reach us.
AI and Automations
We help you automate tasks, like setting up new user laptops or rolling out applications across departments, improving efficiency one process at a time.
Fast Response Times
From answering phones to site visits, our response times ensure you’re never left waiting long. For larger offices that need hands-on support, we can even provide dedicated engineers to visit each week.
Ready to Discuss your Mac Support Requirements?
We’ve been around since 2010, supporting clients of all sizes across a diverse range of industries. Whether you’re a startup or a large multinational organisation, we’re able to deliver all the services you need under one roof. If you’d like to discuss your IT support requirements in more detail, get in touch with our experts today.
What’s it like working with MacTribe?
We support end users with day-to-day issues, monitor your IT infrastructure 24/7, and manage all your IT services. Our flexible support packages are designed to fit any business model, from freelancers and home workers to remote users and office-based teams. Here are just some of the features of our fully managed IT services:
Advanced Cyber Security
Our dedicated cyber security division provides advanced frameworks, training and services like SOC and SIEM, EDR, Penetration Testing, Phishing Simulations and much more.
Unified Communications
We’ll help you to manage your entire communications platform, from VoIP and conference phones to chat apps like Microsoft Teams and Slack.
Compliance Frameworks
Need help keeping on top of GDPR or acquiring certifications like ISO27001? Our team are fully qualified lead implementors for numerous compliance frameworks.
Unlimited IT Support
Our services include unlimited access to our helpdesk team who are quick to pick up the phone and resolve issues both remotely and on-site.
Management and Monitoring
We utilise a number of powerful tools to help monitor your IT infrastructure 24/7, helping to manage your networks, upgrades, patching and much more in the background.
our Mac solutions and services
MacTribe provides fully managed IT services—from your backend servers and systems to front-end helpdesk support for all your users. Here are just a few examples of the services we provide:
Server Solutions
We provide onsite and cloud server management which includes updates, backups, and uptime monitoring, ensuring you’re operating efficiently without disruption.
Network Management
From setup to maintenance, we’ll help manage your networks and WiFi to ensure all users are connected, secure and productive no matter where they are located.
Email Operations
Our expert email support adds multiple layers of protection and backups to your Microsoft 365 or Google Workspace, helping to prevent security incidents and protecting your data.
Cloud Management
From simple dropbox deployments to scaled up cloud storage, backups and disaster recovery strategies, we’ll help manage your cloud services all under one roof.
Connectivity Solutions
We provide high-speed internet connectivity to meet your business requirements, from large file transfers to remote access and everything in between.
Mobile Device Management (MDM)
We’ll help you to manage all your laptops and mobile devices to meet your compliance requirements with security policies, processes and business software.
Disaster Recovery
Our DR solutions are designed to meet your desired business objectives. We’ll help you build a Disaster Recovery Plan (DRP) to match your required Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
Project Management
Whether you’re looking to move offices or need a few upgrades, we’ll help you to manage all your IT projects in a seamless way with minimal disruption.
Ready to talk about Mac Support For your business?
With over 15 years of experience supporting customers across London, our friendly team of Mac experts is here to help you too. If you’d like to discuss your business requirements, contact our team today.
How fast are our response times?
We aim to be as efficient as possible, which is why we answer support calls in an average of 7 seconds and resolve 98% of requests through quick remote sessions.
Our SLAs cover every scenario, ensuring we prioritise urgent IT issues while handling routine tasks in the background, at times that suit you.
You can reach our Mac Support team by phone, remote access, or via our web portal. We also provide emergency onsite visits for issues that can’t be resolved remotely and can supply onsite engineers for larger offices needing regular support.
Frequently Asked Questions
Here are some answers to frequently asked questions about our Mac Support London service. We’d love to discuss your requirements in more detail, so feel free to contact us if you have any further questions.
Dedicated To Mac Support In London Since 2010
We work alongside some of London’s most creative and ambitious businesses. Our customers often comment on how much they enjoy working with our friendly team. Why not put us to the test? We’d be happy to provide a detailed audit of your IT environment, free of charge. Get in touch with us today to learn more.