We help organisations solve complex challenges, improve performance, and drive productivity with long-term IT strategies, IT support, and innovative automation.
Although we primarily supply Mac support in London, our services are available to all surrounding areas, including Surrey, Kent, Hertfordshire, Essex, and beyond.
Established in 2010, MacTribe supplies outsourced IT support to clients in and around London, covering both Microsoft and Apple Mac OS environments with equal proficiency.
We’re not only focused on Windows and Mac support; we are also professional network engineers, IT consultants, server admins, cloud experts, and project managers specialising in all forms of business technology and scalable infrastructure.
Our experienced London-based team are Microsoft and Apple-certified professionals who hold qualifications in cybersecurity, networking, IT architecture, technical support, and much more.
Whether you’re looking for a new Mac support company or a 3rd party evaluation to assess how well your IT systems are performing, the MacTribe team are on hand to provide a detailed site audit free of charge.
There are no obligations or hidden costs. Our goal is to ensure we completely understand your business requirements, objectives, and technical challenges to provide an accurate proposal without any strings attached.
If you’d like to take us up on this offer, fill in the form and let us know how we’re able to help. We’ll be in touch shortly.
What makes Mactribe different is our use of inexpensive automation strategies that help businesses to reduce costs and boost performance.
We’ve helped our clients to achieve higher levels of productivity and reliability through simplified processes and automation strategies that support both Windows and Apple, automatically solving 50% or more of all IT problems at the push of a button.
Automation design and implementation is included as part of our Mac support service at no additional cost. We’ll help your business to create simple processes that automatically install workstations for new employees, applies changes across departments, and rolls out policies — without any expensive equipment or upgrades.
Our innovative approach puts security first, which means we’ll help better prepare your business environment for higher certifications, including ISO27001, Cyber Essentials Pro, and GDPR.
We work closely with our clients to ensure we continually deliver an exemplary level of customer service. We know how important it is to be consistent, so we include a dedicated account manager and a senior helpdesk engineer to oversee each account personally.
We’re not only here to provide Windows and Mac support, but we’re also here to help create budgets and business forecasts, plan projects, and secure infrastructure for the ultimate peace of mind. We’re big believers in keeping up with the latest technology to develop new features, products, and service offerings, which means we’re always evolving.
Our fully-managed Apple Mac support service tailors to a diverse range of business models, including flexible freelancers, home workers, remote users, and permanent staff.
We are one of the few Mac support companies in the UK to include multiple enterprise features as standard, with no onboarding fees, hidden costs, or long contracts. All business plans include:
MacTribe also supplies a wide range of bolt-on IT solutions, hardware installations, and 3rd party services to improve productivity, streamline processes, reduce costs, and support business growth. For example:
Our pro-active Mac Support London service includes 24/7 monitoring as standard to predict problems before they happen, which allows our engineers to take action in advance.
While automation and predictive monitoring can solve a majority of issues without intervention, there will be occasional bumps in the road that require hands-on resolution.
To ensure we deliver the best possible service, our engineers respond to inquiries with an average phone pickup time of 7 seconds and solve 98% of all queries through a quick remote support session.
We deliver our Mac support services through telephone, remote access, web portal, and onsite emergency visits.
Access to support is unlimited with no restrictions or additional costs; we also provide dedicated onsite resources at economical rates for larger organisations requiring direct hands-on support.
Our mission is to deliver world-class mac support features at an affordable rate. Our pricing structure is tiered to provide cheaper rates with the addition of more users and can be flexibly adjusted every month to suit your budget.
Using automation and the various tools we supply as part of our Mac Support service, we’re able to reduce the number of support tickets you’d usually expect to have open, reducing the costs associated with lost productivity and unreliability.
If you’re looking for a new Mac support London partner or a quote for our services, fill in the form, and we’ll be in touch shortly.
Switching support services can be an overwhelming prospect for businesses to consider. However, our professional team of support professionals is here to ensure a smooth transition without any downtime or disruption.
Our handovers are extremely thorough; we’ll work closely with your outgoing mac support team to draw up detailed documentation. Our support platforms provide complete transparency with all documentation available for your evaluation.
We’re also happy to provide a 3-month trial if you’re keen to try our services. We can provide references, proposals, quotes, and any other information you’d need before jumping on board.